Cleveland HeartLab Privacy Statement
Cleveland HeartLab, Inc. (“Cleveland HeartLab”), is committed to protecting the privacy of your personal and health information. At Cleveland HeartLab, we understand that health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our website and using its services. Cleveland HeartLab takes this responsibility very seriously.
Personal Information We Collect
Cleveland HeartLab will collect information that identifies you (“personal information”) online only when you voluntarily provide it to us through our site. For example, we may ask you to provide some personal information, such as your first and last name, mailing address, telephone number and/or e-mail address. We also may collect information that will allow you to establish a username and password. In addition, we may collect information that you voluntarily provide to us through responses to questionnaires, such as customer satisfaction surveys.
How We Use Personal Information We Collect Online
A) Internal Uses
We may use your personal information within Cleveland HeartLab (1) to provide you with the services and products you request, (2) to assist with your questions about our services, billing, payment methods or use of our website, (3) to process or collect payments made in connection with our services to you, and (4) to evaluate our services and products and to conduct customer surveys.
We also may use your information within Cleveland HeartLab, with your consent, to send you information that may be of interest to you.
When you register online for one of our services, you may be given the option of receiving periodic informational/promotional mail or email from Cleveland HeartLab. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile at any time.
B) Disclosure of Personal Information to Third Parties
We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, or (3) it is necessary to do so in order to protect and defend the rights or property of this website. For example, with your consent, we may disclose your personal information to a third-party vendor that we engage to mail your test results to you. We contractually require such third-party vendors and contractors to comply with strict standards regarding security and confidentiality.
We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.
Collection, Use and Disclosure of Non-personal Information
How We Protect Information Online
It is our policy to protect your account information against unauthorized access or release. The physician login page (https://lc3.clevelandlab.com) is protected by SSL certificate. All internet communication to/from physician lab portal is encrypted with enforced 128-bit encryption or higher. Please exercise caution when sending sensitive information via e-mail, as e-mail messages do not have the security features that are built into our website.
In addition, we have procedures that limit Cleveland HeartLab’ employees and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to such information.
Links to Other Sites
By using our website, you consent to the collection, use and disclosure of information as described in this policy.